Refund Policy

Last Updated: 7/1/2026

1. 7-Day Money-Back Guarantee

We stand behind the quality of our service. If you are not completely satisfied with your new subscription, you are eligible for a full refund within the first 7 days of your initial purchase. This guarantee is strictly limited to new customers and first-time purchases.

2. Non-Refundable Scenarios

We will not issue refunds under the following circumstances:

• More than 7 days have passed since the original date of purchase.
• Your account was suspended or terminated for violating our Acceptable Use Policy (e.g., credential sharing, fraud).
• You are experiencing issues strictly related to your ISP, local network speeds, or incompatible hardware.
• The refund is requested for a subscription renewal (all recurring payments must be cancelled prior to the billing cycle).

3. Cryptocurrency Refunds

Due to the decentralized nature and volatility of blockchain networks, all cryptocurrency refunds will be issued in the exact USD equivalent value of your original payment at the time of the refund, minus standard blockchain network gas fees.

4. Requesting a Refund

To request a refund, please contact our support team at [email protected] with your order number and the reason for your cancellation. Refund processing typically takes 3-5 business days depending on the payment method.